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Email Shipment Notification
Enhance
your customers' ordering experience and reduce incoming phone calls
by automatically sending shipment notification emails every time you ship an order.
Benefits
- Proactive
notification of shipment tracking information
- Reduce incoming
order inquiry calls
- Increase customer
satisfaction
- Create consistent
"look and feel" with existing customer communications
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Standard Features
- Emails sent from your domain (sales@yourcompany.com), rather
than from the carrier
- Emails can be in HTML or text formats
- Embed your company logo into the email header
- Configurable subject: create a custom subject line that will be
used for all emails. The subject can include such information as
your company name, order number and ship date
- Configurable email headers and footers: create custom headers
and footers that include important messages, marketing information,
contact info, etc
- Configurable body: select from a list of available fields to
create a custom message body that will be used for all emails
including:
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Can convert Malvern shipper and service level information to meet
customer preferences
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Carrier and service level names can be translated into your own
preferred format
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Configurable email retries/redundancy: if returned emails or
Internet server problems prevent delivery of your emails,
Malvern can re-send the messages again, and within a time you
specify
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Multiple-carton shipments: emails can be configured to include the
total number of boxes and all tracking number within in a multiple
carton order
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Live or
batch emailing modes: send an email at the point of shipment, or
send all
emails together at the end of the day
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